Digital services
Ongoing support for the digital services your business relies on
Blackburn Studio provides ongoing technical support, maintenance and improvement work across websites, domains and hosting, and Microsoft 365.
Digital support service areas
Keep the website reliable
- Platform and dependency updates where applicable
- Security checks
- Backups
- Uptime monitoring
- Minor content updates
- Technical troubleshooting
Outcome
A more reliable website with routine technical work handled.
Manage the wider digital setup
- Domain and hosting management
- SSL renewals
- Microsoft 365 administration
- User onboarding and offboarding
- Website improvements
- Supplier and integration coordination
Outcome
One point of contact across the agreed digital environment.
Get help when something changes
- DNS issues
- Email setup
- Website problems
- Content changes
- Performance issues
- Technical advice
Outcome
Focused help without committing to a full managed-service plan.
Ways support can be arranged
Ongoing plan
Best for
Environments requiring regular administration and proactive care.
Support block
Best for
Smaller changes, troubleshooting and advice used as needed.
Scoped work
Best for
Defined improvements, migrations or redevelopment.
Scope and suitability
Ongoing support can cover Blackburn Studio projects and suitable existing websites, hosting accounts and domains, and Microsoft 365 environments.
Where a system is unfamiliar or managed by another provider, the current setup will be reviewed before ongoing responsibility is agreed.
Urgent or after-hours support is only included where it has been specifically arranged.
What is not automatically included
- Emergency or after-hours response.
- Major redesign or redevelopment.
- Unsupported or abandoned software.
- Third-party custom code repair.
- Incident recovery outside the agreed service.
- Work requiring specialist providers.
Related services
Need ongoing digital support?
Regular support can cover one service or the wider digital setup. We can agree on what is included, who is responsible for each part and how support will be handled.